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Wednesday, September 10, 2025

Small business owners encouraged to self-audit with six key questions

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Megan Hausch Event and Program Manager | River Falls Area Chamber of Commerce and Tourism Bureau

Megan Hausch Event and Program Manager | River Falls Area Chamber of Commerce and Tourism Bureau

When running a small business, introspection and self-audit are crucial for long-term success. Asking the right questions can lead to greater efficiency and better alignment with the needs of your target audience.

Starting a business often involves piecing things together in cost-effective ways, especially without initial backing from investors. This approach, while necessary at first, can create disadvantages over time. To address this, small business owners should periodically evaluate their operations by asking key questions.

One important question is "What am I proud of?" Reflecting on this helps identify the core strengths and stories that resonate with customers and can be leveraged in marketing strategies.

Conversely, asking "What do I feel ashamed of?" highlights areas where improvement is needed. It might reveal tasks or responsibilities that could be better handled by someone else within the organization.

Another consideration is identifying processes that feel outdated or inefficient by asking "What feels clunky or delayed?" Recognizing these areas allows businesses to streamline operations for smoother performance.

Technology advancements offer opportunities for automation. Business owners should ask "What's still manual that shouldn't be?" to determine if there are tasks that could benefit from technological updates.

It's also vital to recognize personal dislikes in daily operations by questioning "What do you hate doing?" Understanding whether it's due to lack of competency or resources can guide decisions on delegating tasks or finding ways to make them more enjoyable.

Finally, reviewing customer feedback is essential. By asking "What bad reviews are you getting?", businesses can pinpoint recurring issues and work towards solutions that enhance customer satisfaction.

Regularly revisiting these questions ensures that businesses remain efficient and responsive to both internal needs and external market demands.

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